FRD Homes Pty Ltd (“FRD Homes”, “we”, “our” or “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and where applicable, the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) and associated Rules.

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you enquire about, purchase or build a home with us.

What Personal Information We Collect

Depending on the services we provide, we may collect:

• Full name

• Residential and postal address

• Email address

• Telephone number

• Date of birth

• Driver licence, passport or other government-issued identification

• Financial information relevant to your purchase

• Company or trust details where applicable

• Information relating to the source of funds or source of wealth where required by law

• Copies of identification documents

• Property ownership and transaction details

• Employment details where relevant

• Communications between you and FRD Homes

We may also collect information required to satisfy our legal obligations under anti-money laundering and counter-terrorism financing legislation.

Why We Collect Your Information

We collect personal information so we can:

• Respond to your enquiries

• Prepare quotations and building contracts

• Manage the design and construction of your home

• Coordinate finance, developers and other project stakeholders

• Verify your identity where legally required

• Conduct customer due diligence

• Comply with applicable laws and regulations

• Prevent fraud and financial crime

• Manage warranty and after-sales services

• Improve our products and customer experience

AML/CTF Identity Verification

Australian legislation requires certain businesses involved in property transactions to undertake customer identification and verification procedures.

This legislation does not apply to the business model FRD Homes operate. However, where required by law, FRD Homes may need to collect and verify information to:

• Confirm your identity

• Verify the identity of directors, beneficial owners, trustees or authorised representatives

• Understand the ownership structure of companies or trusts

• Assess the nature and purpose of the transaction

• Conduct ongoing customer due diligence

To complete these checks we may request:

• Government-issued photo identification

• Proof of residential address

• Company or trust documentation

• Information regarding beneficial ownership

• Information relating to the source of funds where required

• Any additional documentation reasonably necessary to satisfy legislative requirements.

Failure to provide requested information may prevent us from entering into or continuing a business relationship where identification is legally required.

How We Verify Information

We may verify your identity by:

• Reviewing original or certified identification documents

• Using secure electronic identity verification services

• Comparing information with government or authorised databases where legally permitted

• Obtaining information from trusted third-party service providers.

Disclosure of Personal Information

Your personal information may be disclosed to:

• Financial institutions

• Mortgage brokers

• Legal advisers

• Developers

• Surveyors

• Engineers

• Certifiers

• Utility providers

• Government authorities

• Regulatory agencies

• Electronic identity verification providers

• Professional advisers

• IT and cloud service providers

• Contractors and consultants engaged by FRD Homes

Where required by law, we may disclose information to AUSTRAC, law enforcement agencies or other government authorities.

We will only disclose personal information where authorised or required by law or where reasonably necessary to provide our services.

Storage and Security

We take reasonable steps to protect your personal information against misuse, interference, loss, unauthorised access, modification and disclosure.

Information may be stored:

• Electronically in secure cloud-based systems

• Within secure customer management systems

• In physical files stored securely at our offices

Access is limited to authorised personnel who require the information to perform their duties.

Retention of Information

We retain personal information only for as long as necessary to:

• Provide our services

• Comply with legal obligations

• Resolve disputes

• Enforce contractual rights

Where required under AML/CTF legislation, certain records may be retained for statutory retention periods after our business relationship has ended.

Access and Correction

You may request access to the personal information we hold about you or request correction of inaccurate information.

Requests should be made in writing to our Privacy Officer.

We may refuse access where permitted by law.

Website Information

Our website may collect:

• IP addresses

• Browser information

• Device information

• Cookies

• Website usage analytics

This information helps us improve our website and customer experience.

You may disable cookies through your browser settings, although some website functionality may be affected.

Marketing Communications

With your consent, we may send information regarding new home designs, promotions, investment opportunities and company news.

You may unsubscribe from marketing communications at any time using the unsubscribe link or by contacting us directly.

Overseas Disclosure

Some technology providers used by FRD Homes may store information on servers located outside Australia.

Where this occurs, we take reasonable steps to ensure those providers comply with Australian privacy obligations or equivalent standards.

Complaints

If you believe your privacy has been breached, please contact our Privacy Officer.

We will investigate your complaint and respond within a reasonable timeframe.

If you are dissatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner.

Contact Us

Privacy Officer

FRD Homes Pty Ltd

Email: admin@frdhomes.com.au

Phone: 1300 637 568

Address: 67 Davenport Street, Southport QLD 5215

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, business practices or regulatory requirements.

The latest version will always be available on our website.